NWPL closed on Friday, March 20 in response to the COVID-19 pandemic


As a manufacturer of medical devices, NWPL is classified as an “essential business.”  However, for the last 1.5 months, we’ve chosen to drastically limit time employees spend at our facility to maximize safety.




Production/Turnaround time

Smaller-than-normal crews will operate four days a week to process and fabricate orthotic orders.  Due to restricted manufacturing capacity and safety-related changes to workflow, in-lab turnaround time will temporarily be 10 business days instead of NWPL’s standard four or five business days.   

Shipping and Receiving

All orders sent to NWPL – SmartCast orders, casts or impression foam – can be received Monday through Friday.  Completed orders will ship most days, Monday through Thursday.

Customer Care

Customer Care will be available 7:00 a.m. to 11:00 a.m. (PST), Monday through Thursday (Tuesday through Friday the week of May 4).  Contact Customer Care at 800-443-7260 (leave a message, if needed) or email [email protected]


Our Accounting Team will continue to primarily work remotely.  Most days (Monday through Thursday), a member of our team will be available via phone to process payments or answer billing questions.  Call 800-675-1766 (leave a message, if needed) or email [email protected] for additional assistance.

All other inquiries

Call 800-675-1766 (leave a message, if needed) or email [email protected]


We’ve spent many hours developing safeguards and implementing policies that ensure our employees are working in a safe environment.

We’re delighted to take small steps forward that allow us to protect our employees, keep NWPL moving ahead and provide healthcare professionals and their patients with amazing custom foot orthotics!

Thank you for your continued patience during this challenging time.

Stay well!


The NWPL Team

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